Refund and Returns Policy

Effective Date: January 7, 2025

Freshbina – Refund and Returns Policy

At Freshbina, we are dedicated to your satisfaction. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our return and refund process. This policy outlines our guidelines for returns, refunds, and exchanges, and it is intended to make your shopping experience enjoyable and hassle-free. Please read this carefully to understand our procedures.

1. Eligibility for Returns

  • Unused and Unopened Condition: To be eligible for a return, your item must be unused, unopened, and in its original packaging with all seals intact. This ensures the product is in a saleable condition for future customers.

  • Timeframe: You must initiate a return request within 30 days of the original purchase date, giving you ample time to decide if the product is right for you.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns. This helps us verify your purchase and ensure that our records are correct.

  • Exclusions: Certain items are non-returnable, including, but not limited to, gift cards, samples, opened or used products, items marked as final sale, and products that have been tampered with or damaged due to improper handling, as these cannot be resold due to health and safety reasons.

2. How to Initiate a Return

  • Contact Us: Send an email to info@freshbina.com with your order number, reason for return, and any photos or additional information if necessary. This will help us review your case and speed up the process.

  • Return Authorization: We will review your request and provide you with a return authorization number and instructions on how to proceed with the return. Do not send items back without authorization. This ensures we can properly track and process your return.

  • Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged packages.

3. Inspection and Processing of Returns

  • Inspection: Once we receive your returned item, it will be inspected by our team to ensure it meets the conditions for a return. Each returned product is reviewed by our team to ensure it follows all of our policies.

  • Refund or Exchange: If the return is approved, we will process your refund or exchange within 7-10 business days.

    • Refunds: Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error, clarifying when a refund for shipping will be made.

    • Exchanges: If you prefer an exchange for the same item or a different product, we will ship the new item once the return is processed and inventory is available. If the item is not available, you may receive a refund or an alternative replacement. We will work with you to find the best course of action if the original item is not available.

4. Defective or Damaged Items

  • If you receive a defective or damaged item, please notify us within 7 days of receipt. We will either replace the item free of charge or offer a full refund, including shipping fees, demonstrating our commitment to resolving these issues quickly and fairly.

  • Please include detailed pictures of the damage or defect in your email, allowing us to assess the situation and properly resolve the issue.

5. Allergic Reactions

  • In the case of an allergic reaction to a product, please discontinue use immediately and contact us. While we do not accept returns for used products, we will work with you on a case-by-case basis, where applicable. We will provide assistance and support on a case-by-case basis for any allergic reactions.

6. Late or Missing Refunds

  • If you have not received your refund within the 7-10 business days, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. We ask for your patience and provide steps to take in the event of a delayed refund.

  • If you have done all of this and still have not received your refund, please contact us at info@freshbina.com, and we will assist you further, ensuring that we resolve any refund issues promptly.

7. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us: